Carrier

An ABPM award-winning world class center design.

Client

Carrier

Solution

Industry

Project Brief

Carrier is a leading global provider of innovative HVAC, refrigeration, fire, security, and building automation technologies. With so many different businesses, Carrier customers needed to visit multiple locations to understand the whole company’s technologies and services. Therefore, the idea for the Center for Intelligent Buildings (CIB) was born out of the desire to bring customers to just one location to feature all of Carrier’s integrated technologies and create a place to innovate, test, and share new ideas with customers.

Strategies

Purposeful Creative
Customer Experience
Program Management

CHALLENGE

Planning for the project began in 2014 and the ideation phase revealed Carrier wanted a customer-first building that would:

Bring to life all the ways Carrier businesses are “building possible” around the world.
“Reveal the Unseen” by showing customers and employees how products that are typically hidden behind walls, in closets, or on roofs actually work.
Connect each customer with Carrier’s innovative products, services, and technologies.
Drive excitement around what visitors see, hear, and feel within their experience at the CIB.
Address individual business segments’ conversations and needs.

Carrier Center for Intelligent Buildings

SOLUTION

Derse collaborated with a variety of specialists, evaluating each element of the building and ensuring no detail was left behind – from the structure, to the flexibility of the space, to the content, to the LEED certification – all resulting in a harmonious experience for the visitor.

THE LOBBY

Provided visitors a clean, open lobby including a video wall showcasing Carrier’s aerospace and commercial building business, while a glass two-story demonstration reveals the working components of an Otis-branded elevator.

IMMERSION THEATER

Provided visitors with the background to what the CIB is about.

THE EXPERIENCE CENTER

Showcased a variety of technologies working together across different markets and verticals, presenting the visitor with interactive displays and demonstrations.

THE LEADERSHIP DECK

Informed visitors that Carrier serves customers in the commercial aerospace and building industries and ranks among the world’s most respected and innovative companies.

THE BRIEFING CENTER

Boasted two high-end briefing rooms and optimized dialogue between Carrier employees and their customers.

RESULTS

After 36 months of planning and construction, the Center for Intelligent Buildings opened in May 2019. The Center for Intelligent Buildings is a living showcase that illustrates what is possible when all of Carrier’s technologies are implemented intelligently and integrated to increase efficiency, protect people and property, and enhance the occupant experience.