10+ Years of Customer Appreciation at MRO Americas

AUTHOR: Derse  /  April 20, 2017


April brings MRO Americas produced by Aviation Week, the event acclaimed as “the world’s largest and most important gathering of aviation maintenance professionals.”

For attendees, MRO Americas gives them access to connect with over 750 exhibitors and try the latest technologies and solutions available. It also gives attendees the chance to meet and network with thousands of other attendees from around the region and the world.

For companies, MRO Americas sets the perfect stage to create meaningful memories with their customers.

Delta TechOps, the maintenance, repair and overhaul (MRO) division of Delta Air Lines, takes advantage of the time they have with their customers at MRO Americas. To them, the event is a week of singular experiences to show their appreciation for their most valued customers. Derse has been managing DTO’s event program for more than 10 years.

Each year, we manage all the elements that go into DTO’s customer experience. From South Beach, Miami, to Dallas, Texas, we tie the theme around the location, venue and DTO’s customer message, and then extrapolate that theme into every touchpoint.

  • Theme development and design
  • Pre-event communications
  • VIP welcome package
  • On-site registration
  • Hospitality suite
  • VIP social activities
  • Customer Appreciation Dinner
  • Transportation


It’s important to DTO that these events drive home their commitment to customer service in all its forms. Personalization is crucial to achieving that. Whether we have each customer’s coffee – handcrafted just the way they like it – waiting for them at registration or we give them a special key to an exclusive lounge, it’s our goal to make each DTO customer feel like a distinct guest of honor. Here’s a look back at some of DTO’s events over the years.

MRO Americas

This year, MRO Americas will be held at the Orange County Convention Center from April 25-27. DTO will host their special guests at Grand Lakes and surrounding areas. We wish everyone a great time!

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  • Aviation Week
  • Customer Appreciation
  • Customer Appreciation Events
  • Delta TechOps
  • MRO Americas



BIO:Derse is a complete face-to-face marketing agency and exhibit builder with more than 450 employees and six full-service divisions. Ranked as a Top 10 Experiential/Event Marketing Agency by Advertising Age and B2B Top Shop by Chief Marketer, Derse brings a smarter wins approach to exhibits, events and environments for client programs in more than 50 countries.